TERMS & CONDITIONS
1. This is an online service and services are available only for DELHI NCR.
2. Pick up within 1-2 days of order placement depending on location
3. Delivery within 3 – 4 days after pick up depending on location.
4. Payment – cash on delivery.
5. Express Service is available at 25% extra charge – delivery within 2 days from pick up.
6. Please ensure that torn / damaged garments are not given for laundry as all garments will be checked in our facility and any such garments will be returned to the customer without laundry. No claim can be raised on us for such cases. Further a fee of Rs.100/- will be charged towards pickup and drop cost.
7. In case the garments have stubborn stains and/or holes, please inform in advance at the time of booking (please mention this on pick up slip as well) so that care can be taken accordingly. There is an additional cost for these services as mentioned in our rate list. We can only do the best possible repair and this should not be a reason for non-payment or any other dispute.
8. Garments need to be handed over to collection agent folded without hanger and will be delivered folded without hanger.
9. All garments delivered by us must be checked before accepting delivery and no claims can be made later.
10. We have 2 pick up and delivery time slots – 10am – 1pm and 2pm – 5pm (Monday – Saturday, excluding holidays). Please advise your preferred time for pick up / delivery. If garments are not available for pick up at this time, an additional fee of Rs.50/- will be charged for the second visit. Same rule applies if delivery is not accepted at the preferred time.
11. In case of theft / loss / damage due to reasons beyond our control and other force majeure conditions, our liability will be limited to Rs. 500 for items where cost of service requested is upto Rs. 250 (excluding GST) and to Rs. 750 for items where cost of service requested is more than Rs. 250 (excluding GST) as per our rate list.
12. Rates are subject to change by management at any time.
13. All disputes are subject to Noida Jurisdiction.